Active Incident

Updated a few seconds ago

Integrated Vendor Interruption of ServiceOperational

Incident Status

Operational

Components

Themis, Work Number

Locations

Integrated Services


August 26, 2022 5:40PM CDT
[Investigating] The deverus tech team have escalated an issue impacting integrated vendors Work Number, LabCorp Direct, and Tessera Data Motor Vehicle reports. Our tech team have escalated this issue to be investigated further with the third party provider which supports these integrations. deverus does not have an ETA on resolution but will provide any updates as soon as they are available. We deeply apologize for this issue. -the deverus client success team

August 28, 2022 12:03PM CDT
[Monitoring] The deverus platform team have repaired the area impacting integrated vendor services Work Number, LabCorp Direct, and Themis ( Tessera Data ) MVRs. Impacted searches assigned to LabCorp Direct and Tessera Data ( MVRS ), may be resubmitted. Resubmission of impacted searches should process normally. For Work Number impacted searches, please submit a deverus support ticket including a list of any impacted ReportIDs. The reportID can be located at the Report Level screen at the very end of the URL. The Report ID can also be located on the Work Number Queue page for any that were previously submitted but had no results returned. Our support team will attempt to clear and reset any Employment Verification searches by ReportID to allow the 'Submit to Work Number' option to be tried again.
System DownOperational

Incident Status

Operational

Components

Verocity Production, Hubworks, Integration Manager, Swifthire Mobile, eVerify, Themis, SSNT Trace, ID Validation, Swifthire 1.0 (Legacy), HR and Admin Ordering, Pre-Adverse/Adverse Letter Ordering, Work Number

Locations

Verocity, Integrations, Swifthire, Integrated Services


July 20, 2022 11:06AM CDT
[Identified] The deverus tech team has been notified of an issue preventing the platform from loading. We are restarting our services and are working to get the system back online as soon as possible. We apologize for the inconvenience and will post updates as soon as they are available.

July 20, 2022 12:25PM CDT
[Monitoring] The deverus tech team has restarted supporting services but we are monitoring API usage. All users should be able to access and perform workflow duties.

July 21, 2022 10:03AM CDT
[Monitoring] The deverus tech team have restarted services which revived services. We are continuing to monitor our services but all platform operations should be fully functional and perform as they did before.
System SlownessOperational

Incident Status

Operational

Components

Verocity Production, Hubworks, Integration Manager, Swifthire Mobile, eVerify, Themis, SSNT Trace, ID Validation, Swifthire 1.0 (Legacy), HR and Admin Ordering, Pre-Adverse/Adverse Letter Ordering, Work Number

Locations

Verocity, Integrations, Swifthire, Integrated Services


April 26, 2022 11:33AM CDT
[Investigating] The deverus tech team has been made aware of a platform issue and are currently investigating. This is our number one priority at this time. Thank you for your patience as we investigate.

April 26, 2022 11:46AM CDT
[Monitoring] The deverus tech team have restarted our services. Admin and HR users should be able to log in and process orders as normal. Our team will continue to investigate the issue.
Provider OutageOperational

Incident Status

Operational

Components

Themis, Work Number

Locations

Integrated Services


March 25, 2022 7:49AM CST
[Investigating] The deverus tech team has been made aware of errors for integrated services: WorkNumber, LabCorp-Direct, and Themis MVRs. This issue has been escalated to our integration provider service team and it is being investigated now. We will provide any updates as they become available.

March 25, 2022 10:31AM CST
[Monitoring] The deverus tech team have worked with our integration provider service team to make an update that has resolved services for Themis MVRs, WorkNumber, and LabCorp-Direct. We are monitoring these services and performing RCA on the issue.

Verocity Production




Operational

Hubworks




Operational

Integration Manager




Operational

Swifthire Mobile




Operational

eVerify




Operational

Themis




Operational

SSNT Trace




Operational

ID Validation




Operational

Swifthire 1.0 (Legacy)




Operational

HR and Admin Ordering




Operational

Pre-Adverse/Adverse Letter Ordering




Operational

Work Number




Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Mailgun

Paypal

Pingdom

Slack

Zendesk

4

Active Incidents

483

Days Since Last Incident

0

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